Privacy Policy

Introduction

BaygenX is committed to protecting your privacy and ensuring transparency about how we handle your personal information. This Privacy Policy outlines our data collection, usage, and protection practices for our games (including Blackjack : Fantasy AI Dealers, BalPoker, Multi Level Poker, and Repair Rush Arrows) and all related services.

BaygenX develops and publishes entertainment gaming applications for mobile and web platforms. When we refer to "BaygenX," "we," "our," or "us" in this document, we mean BaygenX Software Labs Pvt Ltd. and its affiliated entities. Our business partners and platform providers may change periodically at our discretion.

This Privacy Policy covers all information we gather through your use of our games, our website, mobile applications, social media presence, and any related gaming platforms. We also address information we may obtain from third-party sources or partner platforms.

By accessing or using our games, you acknowledge that you have read, understood, and agree to the collection, use, storage, and sharing of your information as described in this Privacy Policy. If you disagree with any aspect of these practices, please discontinue use of our services immediately.

This Privacy Policy is part of our Terms of Service and may be updated periodically. We encourage you to review this document regularly for any changes.

2. Information Collection Methods and Types

We collect various types of information to provide and improve our game services, including data you provide directly and information gathered automatically through your interactions with our platform.

A. Direct Information Submission

When creating an account or player profile for our games, you may provide:

• Full name and preferred username
• Email address and contact information
• Date of birth and gender information
• Account authentication credentials
• Profile customization preferences
• Geographic location data (when permitted)
• Additional verification information as needed

Your player profile may be visible to other players of our games and can include:

• Display picture and username
• Gaming statistics and achievements
• Approximate location information
• Social network profile connections
• Gaming preferences and history
• Unique player identification number

If you provide your mobile phone number for notifications or SMS services, we will securely store this information.

B. Contact Information Management

We may collect information about your contacts when you choose to connect with friends through our games. You are responsible for obtaining proper consent before sharing others' contact details with us.

Our platform may offer features to import your address book or manually add contacts to help you connect with friends and invite new players. We use this contact data solely to facilitate these social gaming features. If you wish to remove stored contact information, you can request deletion through our support channels or follow in-app instructions.

We never store passwords used to access your address book or contact lists.

C. Gaming Activity and Interaction Data

We automatically collect information about how you use and interact with our games, including:

• Session duration and frequency of play
• Game features utilized and progress achieved
• In-game purchases and virtual currency transactions
• Interactions with other players and game elements
• Performance metrics and achievement unlocks

When you use communication features within our games, we may collect and store:

• Forum posts and community board interactions
• Public comments on player profiles
• Private messages and game invitations
• In-game chat communications
• User-generated content such as photos or custom content

We may monitor, record, and archive these communications in real-time to ensure player safety, protect our intellectual property, conduct service improvements, perform analytics, and manage advertising content. We will obtain your consent for such monitoring where required by applicable law.

D. Payment and Transaction Information

When you make purchases within our games, our authorized payment processors collect necessary billing information, which may include your postal address, email, and financial details. Our payment partners do not share sensitive financial information like credit card numbers with us, but may provide transaction-related data such as your name, billing address, and purchased items.

For purchases made through third-party platforms like Apple App Store, Google Play, or Facebook, those platforms handle payment processing according to their own terms and policies. We may receive non-financial purchase information from these platforms, but the scope depends on the specific platform and game version you're using.

Our Terms of Service provide detailed information about charges, billing procedures, and virtual currency policies. Third-party platform purchases are also subject to those platforms' respective terms and privacy policies.

E. Customer Service Communications

We maintain records of all customer support interactions, including your contact information, account details, gaming activity summaries, and your unique player identification. We also store the complete communication history between you and our support team to provide effective assistance and continuously improve our services.

F. Third-Party Platform Integration Data

When you access our games through connected platforms or link your social media accounts, we may receive various types of information from these services, including:

• Basic profile information (name, profile photo, user ID)
• Friend lists and social connections
• Email addresses registered with those platforms
• Approximate geographic location
• Demographic information (age, gender)
• Platform activity and engagement data
• Publicly available profile information
• Additional data you authorize for sharing

The specific information we receive depends on your privacy settings, your friends' privacy settings, and the policies of the connected platform. We recommend reviewing the privacy practices of any third-party service you connect to our games.

G. Automated Data Collection and Tracking Technologies

We use cookies, device identifiers, and similar technologies to collect technical information and enhance your gaming experience. This includes:

Device and Network Information:

• IP address and geographic location
• Device type, operating system, and browser information
• Mobile device identifiers (IDFA, Android Advertising ID)
• Network connection details
• Application performance metrics

Usage Analytics:

• Pages visited and features accessed
• Time spent in different game areas
• Click patterns and navigation behavior
• Session timestamps and duration
• Game state and progress information

We use both temporary session cookies and persistent cookies. You can manage cookie preferences through your browser settings, though disabling cookies may limit some game features.

Mobile-Specific Data Collection:

For mobile users, we may additionally collect:

• Device name and model information
• Country and region settings
• Phone number (if provided)
• Precise location data (with permission)
• Mobile contacts (with permission)
• Information about other installed applications

H. External Data Sources

We may supplement our data collection with information from reputable third-party sources to enhance our services, improve fraud detection, and provide more personalized experiences. When we obtain data from external sources, we will inform you about these practices.

3. Usage of Collected Information and Legal Foundations

We use your information primarily to deliver, maintain, and improve our game services, operating under several legal bases including contractual necessity, legitimate business interests, legal compliance, and your explicit consent.

Primary Uses of Your Information:

• Creating and maintaining your gaming account
• Enabling gameplay and social interactions
• Personalizing your game experience
• Processing transactions and managing virtual currencies
• Providing customer support and technical assistance
• Ensuring platform safety and preventing fraud
• Communicating about updates, new features, and promotions
• Conducting analytics to improve our services
• Managing contests, surveys, and promotional events
• Complying with legal obligations and enforcing our terms

Legal Basis for Processing (EU Residents):

For users in European countries, we process your information based on:

• Contractual necessity to provide our game services
• Legitimate business interests in operating and improving our platform
• Legal compliance requirements
• Your explicit consent for specific processing activities
• Protection of vital interests when necessary

If you have questions about our legal basis for processing your information, please contact us using the information provided in Section 15.

4. Information Sharing Practices

We share your information in specific circumstances to provide our game services and maintain platform functionality, always in accordance with this Privacy Policy and applicable laws.

A. Social Gaming and Player Interactions

Our games are designed to facilitate social gaming experiences. When you play our games, other players may see:

• Your player profile and display information
• Gaming achievements and activity summaries
• Public comments and forum posts
• In-game communications in shared spaces

If you connect through social networks, your friends who also play our games will see your gaming activity and may interact with you through our platform.

B. Advertising and Analytics Partners

To support free gaming features, we work with advertising partners who may collect or receive certain information to provide relevant advertisements and measure campaign effectiveness. This may include:

• Performance metrics and engagement data
• Technical identifiers (IP address, device IDs)
• General demographic information
• Gaming preferences and behavior patterns

We do not share personally identifiable information with advertisers for direct marketing without your explicit consent. You can opt out of personalized advertising through your device settings or third-party preference centers.

C. Legal and Safety Requirements

We may disclose your information when required to:

• Comply with applicable laws and regulations
• Respond to legitimate legal requests from authorities
• Investigate potential fraud or policy violations
• Protect the safety of our users and the public
• Defend our legal rights and property
• Enforce our Terms of Service and policies

D. Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in delivering our games, including:

• Payment processing and billing services
• Cloud hosting and data storage providers
• Analytics and performance monitoring services
• Customer support and communication platforms
• Marketing and advertising optimization services

These partners are contractually obligated to protect your information and use it only for authorized purposes.

E. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and any changes to this Privacy Policy.

F. Authorized Sharing

We may share your information with other parties when you provide explicit consent for such sharing, clearly explaining the purpose and scope of the information transfer.

5. Managing Your Information and Privacy Choices

You have several options for controlling how your information is collected, used, and shared within our games.

A. Communication Preferences

Email Communications: You can opt out of promotional emails by clicking unsubscribe links in our messages or contacting our support team at support@baygenx.com with "Unsubscribe Request" in the subject line.

Push Notifications: Manage push notifications through your device settings or within each game's app preferences.

SMS Messages: If you've opted in to text messages, reply "STOP" to any message to unsubscribe from SMS communications.

Note that you may still receive important service-related communications even after opting out of promotional content.

B. Location Services

You can disable location sharing for our games through your device settings or app preferences at any time.

C. Advertising Preferences

Mobile Advertising:

• Adjust ad tracking settings on your device (e.g., "Limit Ad Tracking" on iOS)
• Reset your advertising identifier through device settings
• Download ad preference apps like DAA's AppChoices where available

Web-Based Advertising:

• Visit NAI Consumer Choice Page: https://optout.networkadvertising.org/
• Use DAA Opt-Out Page for US users
• Visit Your Online Choices for EU users: http://youronlinechoices.eu

Please note that opting out of personalized advertising doesn't eliminate all advertisements; you may still see less relevant ads.

6. Rights for European Union Residents

If you reside in the European Union, European Economic Area, or Switzerland, you have specific rights regarding your personal information under applicable data protection laws.

Your Rights Include:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal information
• Portability: Obtain your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Consent Withdrawal: Revoke previously given consent

Exercising Your Rights:

To exercise these rights, contact our support team through the in-game settings menu or email support@baygenx.com. We will respond to all valid requests within the timeframes required by applicable law.

You also have the right to file a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.

Data Access and Deletion:

You can request access to or deletion of your account data through our customer support system. For deletion requests, we will remove your personal information while retaining certain records as required for legal, accounting, or security purposes.

Third-Party Platform Management:

To manage information we receive from connected platforms like Facebook or Google, you must adjust your privacy settings directly within those platforms.

7. Third-Party Service Provider Policies

Our games may contain links to external websites, advertisements from other companies, or integrations with third-party services. We are not responsible for the privacy practices of these external entities.

When you interact with third-party content or leave our platform through external links, you become subject to those companies' privacy policies and terms of service. We recommend reviewing their practices before sharing any personal information.

8. Children's Privacy Protection

9. Data Security Measures

We implement comprehensive security measures to protect your information, including technical, administrative, and physical safeguards designed to prevent unauthorized access, disclosure, alteration, or destruction of your personal data.

Our Security Practices Include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and vulnerability testing
• Access controls and employee training programs
• Secure payment processing through certified providers
• Incident response procedures for potential security breaches

Your Security Responsibilities:

• Keep your account credentials secure and confidential
• Log out of your account when finished playing
• Report suspicious activity immediately
• Use strong, unique passwords for your accounts
• Keep your device operating system and apps updated

While we implement industry-standard security measures, no system is completely immune to security threats. We cannot guarantee absolute security of your information, and you use our services at your own risk.

10. California Resident Rights

California residents have additional privacy rights under the California Consumer Privacy Act (CCPA) and other state privacy laws. For detailed information about your California privacy rights, please review our California Privacy Rights Addendum [link to addendum].

11. International Data Transfers

Our games operate internationally, and your personal information may be transferred to, stored in, and processed in countries outside your residence, including the United States.

When we transfer personal information from the European Union to other countries, we ensure appropriate safeguards are in place through:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by regulators
• Other legally recognized transfer mechanisms

By using our games, you consent to the international transfer and processing of your personal information as described in this Privacy Policy.

12. Data Retention Periods

We retain your personal information only as long as necessary to provide our game services, fulfill legal obligations, resolve disputes, and enforce our agreements.

Retention Periods:

• Active Accounts: Information retained while your account remains active
• Inactive Accounts: Information may be retained for a reasonable period after account closure
• Legal Requirements: Certain data retained as required by applicable laws
• Business Records: Financial and transaction records kept per regulatory requirements

When we delete your personal information, some data may remain in backup systems for a limited time. We may also retain anonymized or aggregated data that cannot identify you personally.

13. Information Security Protocols

We continuously monitor and update our security protocols to protect your information against evolving threats and maintain the integrity of our systems.

Security Measures Include:

• Multi-layered encryption for data protection
• Regular security audits and penetration testing
• Employee background checks and security training
• Secure development practices and code reviews
• Incident detection and response systems
• Compliance with industry security standards

If you suspect a security issue with your account, contact our support team immediately through the in-game help system or email support@baygenx.com.

14. Policy Updates and Modifications

We will inform you about any significant updates to this Policy.

If we choose to make substantial modifications to our Policy, we will notify you and other users by posting a notice in-game, on www.rubyseven.com, or by sending an email to the address we have on record for you, before the changes take effect (and will request your consent where legally required). Additionally, we may share such notices via our game blogs, social media pages, and/or player forums. We recommend checking www.baygenx.com and this Policy periodically for the latest updates.

15. Contact Information